Warranty and Repair Information

Mountain Hardwear guarantees that every product we make will stand up to the use for which it was designed. In standing by this guarantee, Mountain Hardwear provides a limited lifetime warranty, to the original owner, on all products against defects in materials or workmanship. All defective or damaged products should be returned to the place of purchase for evaluation. If necessary your Mountain Hardwear retailer will forward the item to us and it will be repaired or replaced at our discretion. Rips, burns, tears, and damages due to accident, normal wear and tear, improper care, mis-use or the natural breakdown of colors and materials over time are not covered by warranty, but can be repaired for a nominal fee at Mountain Hardwear’s discretion. Products sent for repair must be cleaned prior to sending.

If you are unable to get to the store where you purchased the item you can contact us directly in Australia on +61 7 3635 6500 or in New Zealand on + 64 3 341 8250 to obtain a RAN (return authorization number) and a delivery address where you can send the product to us for assessment.